Refund policy
Last updated: August 2026
At RunDept., we want you to feel confident in every purchase. If something isn't right with your order, we're here to help.
This Return & Refund Policy applies to purchases made directly through the RunDept. online store. Nothing in this policy limits any rights you may have under applicable consumer protection laws in your country or region.
1. 30-Day Return Policy
RunDept. offers a 30-day return period, starting from the date your order is delivered.
To request a return, please contact us within 30 days of delivery.
Returns requested after this period may not be accepted unless otherwise required by applicable consumer protection laws.
2. Return Eligibility
To qualify for a standard return, the product must:
- Be returned in its original condition;
- Be unused, unworn, unwashed, and unaltered;
- Include its original packaging, tags, accessories, manuals, and components, where applicable;
- Show no signs of misuse, excessive wear, intentional damage, or improper handling; and
- Include proof of purchase or the corresponding RunDept. order number.
Products returned to us without first requesting a return may not be accepted.
For products intended to come into direct contact with the body, feet, or skin, additional hygiene restrictions may apply once the product has been used, where permitted by applicable law.
These restrictions do not affect your statutory rights regarding defective, damaged, incorrectly supplied, or non-conforming products.
3. How to Request a Return
To initiate a return, contact our customer support team at:
Email: contact@userundept.com
Phone: +1 (727) 620-9867
Please include:
- Your full name;
- Your order number;
- The product you would like to return;
- The reason for your return; and
- Photos or videos where the product is damaged, defective, or incorrect.
Our customer support team will review your request and provide the appropriate return instructions, including the return destination.
Please do not return products to our business address or to the address shown on the shipping package unless our customer support team specifically instructs you to do so.
Because RunDept. operates internationally, the appropriate return location may vary depending on your country, the product, and the fulfillment location.
4. Return Shipping Costs
Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, materially different from what you ordered, or otherwise non-conforming, please contact us as soon as reasonably possible after discovering the issue.
Where the issue is confirmed, RunDept. will cover the reasonable return shipping costs and, depending on the circumstances and applicable law, offer an appropriate solution such as:
- A replacement;
- A refund;
- A partial refund where appropriate; or
- Another remedy required by applicable consumer law.
Change-of-Mind Returns
For voluntary returns that are not caused by a defect, damage, shipping error, or other issue attributable to RunDept., return shipping costs are generally the customer's responsibility unless otherwise required by applicable law.
Any applicable return shipping costs will be communicated before the return is completed.
5. Damaged, Defective, or Incorrect Orders
Please inspect your order after delivery.
If your order arrives damaged, defective, incomplete, or you receive the wrong product, contact us promptly at contact@userundept.com.
Please provide your order number and, where reasonably possible, clear photos or videos showing the issue.
We will review the request and work with you to provide an appropriate resolution.
Your statutory consumer rights are not limited by any notification period stated in this policy.
6. Refunds
Once an eligible return is received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will generally be issued to the original payment method used for the purchase.
RunDept. generally processes approved refunds within 7 business days after the returned product has been received and inspected.
After we issue the refund, your bank, credit card provider, payment processor, or other financial institution may require additional time to post the funds to your account.
Processing times can therefore vary depending on your payment method, financial institution, and country.
If more than 15 business days have passed since we confirmed your refund and you have not received it, please contact us at contact@userundept.com.
7. Original Shipping Charges
Original shipping charges are generally non-refundable for voluntary or change-of-mind returns, except where:
- Required by applicable law;
- The product was defective;
- The product arrived damaged;
- We sent an incorrect product; or
- The order otherwise failed to conform to your purchase.
Where applicable consumer law requires the refund of standard outbound shipping costs, RunDept. will comply with that requirement.
8. Exchanges
We may offer exchanges for eligible products depending on product availability and your location.
If you would like a different size, color, model, or product, contact us at contact@userundept.com.
If an exchange is available, any difference in price between the original product and the replacement product may need to be paid or refunded.
In some cases, the fastest way to receive another product may be to return the original item for a refund and place a new order.
9. Non-Returnable Items
Unless otherwise required by applicable law, we may be unable to accept returns of:
- Products showing significant signs of use or wear;
- Products damaged through misuse, negligence, or improper care;
- Products altered or modified after delivery;
- Products returned without essential components;
- Gift cards;
- Personalized or custom-made products; and
- Certain opened or used products where accepting a return would create legitimate hygiene or safety concerns.
If you're unsure whether your product qualifies for a return, contact us at contact@userundept.com before sending it back.
This section does not exclude rights relating to defective or non-conforming goods.
10. International Orders
RunDept. serves customers internationally, and consumer protection rights vary by country and region.
This policy provides RunDept.'s standard commercial return terms. If the laws applicable to your purchase provide you with rights or remedies that are more favorable than this policy, those mandatory statutory rights will apply.
European Union & European Economic Area
Consumers in the European Union and European Economic Area may generally have a statutory 14-day right of withdrawal for qualifying distance purchases, subject to applicable exceptions.
Where the statutory right of withdrawal applies, customers may cancel an eligible purchase without providing a reason within the legally prescribed period.
This statutory right exists independently of RunDept.'s voluntary 30-day return policy.
Where required by law, eligible customers will also receive reimbursement of standard outbound delivery charges associated with the withdrawn purchase.
Nothing in this policy limits statutory rights relating to the conformity of goods.
United Kingdom
UK customers may have a statutory right to cancel qualifying online purchases within 14 days of receiving the goods, subject to applicable exceptions under UK consumer law.
Where required, eligible refunds will include standard outbound delivery charges.
RunDept.'s 30-day voluntary return policy provides an additional return period but does not replace or reduce statutory UK consumer rights.
Australia
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
New Zealand
Nothing in this policy excludes or limits rights available to consumers under the New Zealand Consumer Guarantees Act, where applicable.
Brazil
Consumers purchasing online may have a statutory right to withdraw from qualifying purchases within 7 days, as provided by applicable Brazilian consumer protection law.
Where the statutory right of withdrawal applies, RunDept. will provide the remedies required by applicable Brazilian law.
United States & Canada
Customers in the United States and Canada retain any non-waivable consumer rights available under applicable federal, state, provincial, territorial, or local law.
Applicable taxes will be refunded where required.
11. International Return Locations
Because RunDept. serves customers in multiple countries and may work with international logistics and fulfillment partners, return destinations can vary by order and location.
Always contact our support team at contact@userundept.com before shipping a return.
Our team will provide the applicable return address and instructions for your order.
Sending a product to an unauthorized address may delay the processing of your return.
12. Lost Return Shipments
When you are responsible for arranging return shipping, we strongly recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.
RunDept. cannot guarantee receipt of customer-arranged return shipments that cannot be tracked.
This provision does not apply where RunDept. is responsible for arranging the return or where applicable law provides otherwise.
13. Order Cancellations
If you need to cancel an order, contact us as soon as possible at contact@userundept.com.
We will make reasonable efforts to accommodate cancellation requests before the order has entered processing or fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible. You may instead request a return after receiving the order in accordance with this policy and your applicable statutory rights.
14. Refund Currency
Refunds are generally processed using the original payment method and transaction currency where supported by the applicable payment provider.
Exchange-rate differences, foreign transaction fees, or other charges imposed independently by banks or payment providers may not be controlled by RunDept.
Nothing in this section limits any refund amount required under applicable consumer law.
15. Fair Use of Our Return Policy
Our return policy is intended to provide customers with a fair and reliable shopping experience.
RunDept. reserves the right, where permitted by applicable law, to investigate suspected return fraud, abuse, manipulation, or repeated misuse of our return process.
This provision will not be used to deny legitimate statutory consumer rights.
Contact Us
If you have questions about returns, exchanges, refunds, or an issue with your order, please contact:
RunDept.
Email: contact@userundept.com
Phone: +1 (727) 620-9867
Business Address: 1045 Collins St, Melbourne, FL 32935, United States
Customer Support Hours: Monday to Friday, 8:00 AM to 7:00 PM
Important: The business address above is our contact/business address and should not be used as a return address unless specifically confirmed by our customer support team. Return locations may vary depending on the customer's location and fulfillment origin.
