Shipping policy
Last updated: August 2026
At RunDept., we are committed to making your shopping experience simple, transparent, and reliable—from checkout to delivery. We ship our running accessories and performance essentials to customers worldwide.
This Shipping Policy explains our shipping rates, processing times, estimated delivery times, tracking, customs, and other important information related to your order.
1. Global Shipping Rates
RunDept. offers worldwide shipping with simple and transparent rates:
| Order Value | Shipping Cost |
|---|---|
| Orders of $50 USD or more | FREE Worldwide Shipping |
| Orders under $50 USD | $7.90 USD Standard Worldwide Shipping |
Free shipping eligibility is based on the order subtotal after applicable discounts and before taxes, duties, or other charges, unless otherwise stated at checkout.
For customers shopping in another currency, the amount displayed at checkout may be converted into your local currency based on the currency and market settings available through our online store.
The final shipping charge applicable to your order will always be displayed at checkout before payment is completed.
2. Order Processing Time
Orders are generally processed within 1 to 3 business days, Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or public holidays will generally begin processing on the next business day.
Processing time is separate from shipping and delivery time.
During periods of unusually high demand, promotional events, holidays, product launches, or circumstances outside our reasonable control, processing may take slightly longer.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information when tracking is available.
3. Estimated Delivery Time
Our standard estimated international delivery timeframe is:
9–20 business days after dispatch.
This is an estimated delivery window and not a guaranteed delivery date.
Actual delivery times may vary depending on factors including:
- Destination country or region;
- Local carrier operations;
- Customs processing;
- Public holidays;
- Peak shopping periods;
- Weather conditions;
- Transportation disruptions;
- Remote delivery locations; and
- Other circumstances outside our reasonable control.
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws regarding delayed or undelivered orders.
4. Worldwide Shipping
RunDept. ships internationally to supported destinations worldwide.
Certain countries, territories, or regions may occasionally be unavailable due to carrier limitations, international sanctions, regulatory restrictions, logistical limitations, or circumstances outside our reasonable control.
Shipping availability for your specific destination will be confirmed during checkout.
5. Tracking Your Order
Where tracking is available, you can follow your shipment using the tracking information provided after dispatch.
You may track your order by:
- Clicking the tracking link included in your Shipping Confirmation email;
- Visiting the Track Your Order page on the RunDept. website; or
- Contacting our customer support team at contact@userundept.com.
Please allow some time after receiving your tracking number for the carrier's system to display the first tracking update.
International shipments may occasionally experience periods without tracking updates while packages move between countries, logistics facilities, or local carriers.
6. Lost or Damaged Shipments
If your order appears to have been lost during transit or arrives damaged, please contact us at contact@userundept.com.
Include your:
- Full name;
- Order number;
- Description of the issue; and
- Photos of the package and product if the order arrived damaged.
We will review the shipment information and, where appropriate, work with the applicable carrier or logistics provider to investigate the issue.
If a shipment is confirmed as lost or arrives damaged, RunDept. will provide an appropriate resolution, which may include a replacement or refund, in accordance with applicable law and our Return & Refund Policy.
7. Customs, Duties & Import Taxes
Because RunDept. ships internationally, orders may be subject to customs procedures, import duties, VAT, GST, taxes, brokerage charges, or other fees imposed by the destination country.
Unless expressly stated otherwise during checkout, these charges are not included in the product or shipping price and may be the customer's responsibility.
Customs charges are determined by local authorities and may vary depending on the destination, product type, declared value, and applicable regulations.
RunDept. does not control charges independently imposed by customs authorities, governments, carriers, or other third parties.
Where RunDept. is legally required to collect applicable taxes or duties at checkout, those charges will be displayed as part of the transaction.
Refused International Shipments
If a customer refuses an international shipment because of customs duties, import taxes, or other charges legally payable by the customer, the shipment may be returned to its origin or another designated facility.
Where permitted by applicable law, reasonable shipping, return shipping, customs, or carrier charges incurred as a result of the refusal may be deducted from the refund.
Any such deduction will not apply where prohibited by applicable consumer law.
8. Address Accuracy & Changes
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please carefully review your:
- Full name;
- Street address;
- Apartment, suite, or unit number, where applicable;
- City;
- State, province, or region;
- Postal or ZIP code;
- Country; and
- Contact information.
If you discover an error after placing your order, contact us as soon as possible at contact@userundept.com.
We will make reasonable efforts to update your shipping information before fulfillment. However, we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.
If a package cannot be delivered because the customer provided an incorrect or incomplete address, additional shipping or redelivery costs may apply where permitted by applicable law.
9. Multiple Packages
Depending on product availability, fulfillment location, order size, or logistical requirements, products from the same order may occasionally be shipped separately.
If this occurs, you may receive multiple packages and separate tracking numbers.
You will not be charged additional shipping fees solely because RunDept. chooses to fulfill an eligible order in multiple shipments.
10. Delivery Delays
While we work with logistics providers to deliver orders within the estimated timeframe, international shipping can occasionally experience unexpected delays.
A tracking status that temporarily stops updating does not necessarily mean the package has been lost.
If your shipment has exceeded the estimated delivery window, contact us at contact@userundept.com, and our team will assist you in reviewing the shipment status.
11. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at contact@userundept.com.
We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.
Once an order has been processed or shipped, cancellation may no longer be possible. In that situation, you may request a return after delivery in accordance with our Return & Refund Policy and any applicable statutory consumer rights.
12. International Consumer Rights
RunDept. serves customers internationally.
Nothing in this Shipping Policy is intended to exclude, restrict, or replace mandatory consumer protection rights available under the laws applicable to your purchase.
If applicable consumer law provides you with rights or remedies that are more favorable than the terms contained in this policy, those mandatory statutory rights will apply.
Contact Us
If you have questions about shipping, tracking, delivery, or your order, please contact:
RunDept.
Email: contact@userundept.com
Phone: +1 (727) 620-9867
Business Address: 1045 Collins St, Melbourne, FL 32935, United States
Customer Support Hours: Monday to Friday, 8:00 AM to 7:00 PM
Please note that our business address is not necessarily a return address. If you need to return a product, contact us first and follow the instructions provided under our Return & Refund Policy.
